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At British Gas, we work hard to provide products and services that are helpful for all our customers. The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.
This accessibility statement applies to britishgas.co.uk/business.
We know there isn't a one-size-fits-all approach to making our site accessible. So if you're having problems using this site, please let us know. We'll try to find a way for you to access our content.
British Gas are committed to meeting the recognised Standard of Accessibility (Level AA) Standards. We believe in listening to our customers and working with professional testers to make it easier to navigate through our website and app. The website and our app partially comply with the Web Content Accessibility Guidelines version 2.1, and were working on making all our content accessible.
The website has been created and is managed so that as many British Gas customers as possible can use it. For example, that means you should be able to:
Were always looking to improve the accessibility of this website. If you find any problems not listed on this page or think were not meeting accessibility requirements, get in touch below:
Telephone
Call us on 0333 202 9802
Monday - Friday: 8am - 6pm
Saturday: 9am - 2pm
Textphone
Call us on 18001 0333 202 9802
Monday - Friday: 8am - 6pm
Saturday: 9am - 2pm
Write to us
British Gas, PO Box 227, Rotherham. S98 1PD
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations).
If youre not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
The websites below offer advice on making your device easier to use if you have a disability. Please note that British Gas is not responsible for content on these sites.
Were doing our best to adhere to the accepted guidelines and standards for accessibility and usability. But its not always possible to do so in all areas of the website.
We know some parts of the website and our app are not fully accessible. Rest assured, were working with independent experts to improve them.
The content listed below is non-accessible for the following reasons:
We are working hard to resolve these issues.
Weve also made the website and mobile app text as simple as possible to understand. Please note that this website may not function correctly if you are using an older browser e.g. Internet Explorer. So its recommended that you use newer browsers like Google Chrome or Microsoft Edge.
Our app is supported by Apple devices (iOS version 10.0 and above) and Android devices (version 6.0 and above).
This statement was prepared on 13th January 2022. It was last reviewed on 17th February 2022.
