If your contract is due to end, then you can renew in a few clicks online.
If you already have an energy contract with us, it's easy to switch to a new deal if:
To renew the energy plan for your home log in to your account.
If we currently send you a bill each quarter, when you renew your contract, we'll start sending you a bill each month. By receiving your bills on a monthly basis, you'll be spreading the cost of your business energy by making smaller, more regular payments.
Around 70 days before your Fixed Energy Plan is due to end, we’ll send you a letter explaining your options.
If you choose to renew, your new contract will start the day after your current contract ends.
Variable or deemed rates are likely to be higher than fixed term contract rates. You can move to a Fixed Energy Plan at any time. You just need to call us.
You can renew online, over the phone, or complete the reply slip included with your renewal letter.
The table below explains how you can renew your business energy contract.
If you are unable to renew online, you can call us to renew your business energy plan
Just have an energy bill to hand to make things simple. When you're registered, you'll be able to see your renewal options and enjoy many more benefits from your online account.
A: Your Fixed Energy Plan won't be auto-renewed. If you haven't made other arrangements at the end of your contract period, you'll be moved onto our Variable Price Plan. This can be more expensive, but it's easy to find a new fixed contract with us, or switch to another supplier. If you want to switch suppliers, you'll need to write to us 30 days before you want to leave and pay any outstanding bills.
A: The annual consumption figure on your renewal offer is our estimate of the amount of energy that you use on an annual basis. We base this on meter readings you've sent us or our meter readers. We work out your annual consumption using all the meter readings we've had in the last 12 months to understand your monthly consumption. We then add all of these monthly values together to give an annual view. If your business has changed the amount of energy it uses, then the annual consumption figure may not be accurate. That's why we also show the unit rate and standing charge too.
A: Reducing your energy usage within your business is a good way of spending less on your business energy bills. Read our small business tips and energy saving advice to help you manage your business energy.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.